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Effective Date: September 22, 2025
Last updated: September 22, 2025
Thank you for using Watoo.app ("Watoo", "we", "us" or "our"). This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or use our website and services at www.watoo.app (the "Service"). By using the Service you agree to the collection and use of information in accordance with this Privacy Policy.
The data controller for the Service is Watoo.app. If you have any questions about this Privacy Policy or about our data practices, please contact us at watooemail@gmail.com.
We collect information that you provide directly and information that is collected automatically when you use the Service.
Account information: name, business name, email address, phone number, password, profile information, and other information you provide when creating an account.
Payment & billing information: payment method details (credit/debit card or other payment details) when you purchase a subscription or service. We do not store complete card numbers on our servers — payment details are processed by our third-party payment processors (see Section 6).
Uploaded contact lists: lists of phone numbers, names, and other contact details that you upload to the platform in order to send messages or run campaigns. These are provided by you and may include personal data belonging to your customers or contacts.
Support communications: any content you submit to our support or helpdesk (emails, chat transcripts, attachments).
Usage and analytics data: IP address, device identifiers, browser and operating system, pages viewed, interaction events, timestamps, campaign performance metrics, delivery and open rates, click metrics and other analytics related to your use of the Service.
Cookies and tracking technologies: cookies, web beacons, local storage and similar technologies to provide and improve the Service, for authentication, to remember preferences, and to analyze site traffic.
We use collected information for the following purposes:
To provide, operate, maintain and improve the Service (including sending messages and delivering campaign functionality requested by you).
To process payments, manage subscriptions and send billing receipts and notices.
To provide customer support and troubleshoot issues.
To analyze usage patterns and measure campaign performance (delivered messages, open rates, click rates, etc.).
To communicate with you about your account, updates, new features, marketing and promotional offers (you may opt out of marketing communications at any time).
To detect, prevent and respond to fraud, abuse, security incidents, and other harmful activity.
To comply with legal obligations and enforce our terms and policies.
Note on sending messages: when you use Watoo to send bulk WhatsApp or other messages, we use the contact lists and message content you provide to perform the sending on your behalf. You control the message content and recipients; we act as a data processor for those actions.
If you are located in the European Economic Area (EEA), we process your personal data on one or more of the following legal bases:
Performance of a contract with you (e.g., providing the Service you requested);
Your consent (where you have provided it) — e.g., for marketing communications, cookies that require consent;
Compliance with legal obligations;
Our legitimate interests (e.g., improving the Service, ensuring security, fraud prevention) provided those interests are not overridden by your rights.
We do not sell your personal information. We may share information as described below:
Service providers and subprocessors: third-party providers who perform services on our behalf such as hosting, email delivery, payment processing, analytics, customer support, and messaging infrastructure. These providers are contractually required to only process data according to our instructions and to maintain appropriate safeguards.
Payment processors: we share limited billing information with secure payment processors to process subscription payments and refunds.
Law enforcement, legal requests and protection of rights: when required by law, to respond to legal process, or to protect the rights, property or safety of Watoo, our users, or others.
Business transfers: in connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business.
Aggregated or de‑identified information: we may aggregate or de‑identify data so it cannot reasonably be used to identify an individual and use or share it for any lawful purpose.
We may use third-party services such as payment processors (for example Stripe, PayPal, etc.), analytics services (for example Google Analytics), hosting providers and messaging providers to operate the Service. Those parties may receive certain information about you in order to provide their services. We recommend you review the privacy policies of any third-party services used in connection with the Service.
The Service may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
Your information may be stored and processed in servers located in countries other than your own. If you are in a jurisdiction with data transfer restrictions (for example the EEA), we will take commercially reasonable steps to ensure an adequate level of protection for such transfers (for example using standard contractual clauses where required).
We retain personal information for as long as necessary to provide the Service, to comply with our legal obligations, to resolve disputes, and to enforce our agreements. For contact lists and campaign data that you upload, we retain that data until you delete it or your account is terminated, subject to any legal retention requirements.
We implement commercially reasonable technical and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
By using Watoo to contact people, you represent and warrant that you have all necessary rights, consents and legal bases to upload and message the contacts in your lists. You must comply with applicable laws (including anti‑spam laws), WhatsApp’s terms and policies, and any other third‑party platform rules that apply.
Watoo is not responsible for obtaining consent from your recipients — that responsibility lies with you, the account holder.
Access the personal data we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal data.
Request restriction of processing.
Object to processing based on legitimate interests.
Receive a copy of data you provided in a portable, commonly used format (data portability).
Withdraw consent at any time where processing is based on consent.
To exercise these rights please contact us at watooemail@gmail.com. We may ask you to verify your identity before responding to certain requests. We will respond within the timeframes required by applicable law.
If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA), including the right to:
Request disclosure of the categories and specific pieces of personal information we have collected about you.
Request deletion of personal information we collected from you.
Opt out of the sale of personal information. We do not currently sell personal information.
To submit a request under the CCPA, please contact us at watooemail@gmail.com and include "CCPA Request" in the subject line.
We use cookies and similar tracking technologies to operate and improve the Service, remember your preferences, and analyze usage. You can control cookies through your browser settings. For more details about the cookies we use and their purposes, please contact us or consult the cookie banner/settings on our website.
The Service is not directed to children under the age of 13 (or higher where local law requires), and we do not knowingly collect personal data from children under such ages. If you believe we have collected personal data of a child under the applicable age, please contact us at watooemail@gmail.com and we will take steps to delete that information.
We may update this Privacy Policy from time to time. If we make material changes we will provide notice by posting the new Privacy Policy with an updated "Effective Date" on this page and, where required by law, provide additional notice (for example via email).
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Watoo.app
Email: watooemail@gmail.com
Website: www.watoo.app
Acknowledgement: By using our Service, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.